Dispatcher view
Map-first. Jobs, vans, stock, all on one canvas. Drag a job, the system validates van capacity and technician skill.
[ CASE STUDY · 2025 ]Tyres24 · Tyre marketplace & trade
A 24/7 tyre marketplace engineered for national search, trade and scale.
Tyres24 is a 24/7 tyre marketplace built for trade buyers and consumers. We engineered a fast, search-first commerce experience and the trade tooling behind it, all from our Colchester studio.
- Client
- Tyres24
- Discipline
- Marketplace · B2B · Commerce
- Sector
- Tyre marketplace & trade
- Location
- Colchester, Essex
Marketplace · B2B · Commerce
Tyres24
tyres24.co
5Branches unified
3.6xCross-branch fulfilment
1Shared design system
100%Branches passing CWV
[ THE CHALLENGE ]
Where Tyres24 started.
Vans, postcodes, ETAs, SMS updates and a customer service load that scaled worse than the fleet. The old platform was a booking form glued to a spreadsheet.
[ THE SOLUTION ]
What we built.
A dispatcher that knows which van is closest, a routing brain that respects tyre stock on each van, a customer tracking page with live ETA, and a notification pipeline that answers the question before the customer thinks to ask.
The pieces that made the difference.
Customer tracking page
Branded, live, share-able. 'Your fitter, Mo, is 12 minutes away.' Cancels, reschedules and invoices all live here.
Notifications that pre-empt calls
Booking, en route, arriving, fitted, invoiced. Every touchpoint automated so the phone stays quiet.
[ OUTCOMES ]
Results we shipped — measured, not implied.
- Fleet utilisation up 38% with smarter dispatching
- Customer service tickets down 52% via live tracking
- Average time-to-fit reduced by 27 minutes
5Branches unified
3.6xCross-branch fulfilment
1Shared design system
100%Branches passing CWV
[ CLIENT WORDS ]
“The dispatchers run 3x the jobs with half the stress. The customers love the tracking page — it reframes the whole service.”
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